Customer Service Representative

Customer Service Representative

Details

• Start: 16th February 2026
• Contract Length: 6 months
• Pay Rate: $37.39 per hour + Super.
• Location: Gosford NSW
• Hours: 35 hours per week on a 7 am – 7 pm rotating roster (Monday to Friday).

Join a dynamic contact centre environment where you will undergo on-site training to set you up for success. This role is perfect for those who thrive in fast-paced settings and are passionate about delivering a positive customer experience.

Key Responsibilities

• Customer Support: Respond to multifaceted enquiries and complaints on a wide range of matters via various interaction channels.

• Information Management: Provide timely, accurate, and consistent advice while updating and maintaining records in internal databases.

• Problem Solving: Resolve complex customer issues and escalated enquiries to ensure effective outcomes.

• Continuous Improvement: Contribute new ideas to improve work process efficiency.

Skills & Experience Required

• Experience: 2–3 years of customer service experience (call centre, retail, or admin). Previous government experience is preferred.

• Communication: Excellent written and verbal communication skills with strong email etiquette.

• Technical Proficiency: Intermediate computer skills, including Microsoft Office (Outlook and Teams), and the ability to pick up new systems quickly.

• Resilience: Ability to remain professional when handling challenging customer behaviours in a high-volume environment.

Apply Now

If you are looking for your next challenge and enjoy working in a dynamic and supportive team, apply online now or reach out to Maddy Hellawell at Maddy.hellawell with any questions.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.